Gillespie Florists Blog | small business

Discover the Holiday Magic at Gillespie Florists!

Posted by Tue, Dec 03, 2024 @ 02:55 PM

20230715_152752_0000 The holiday season is here, and Gillespie Florists is your one-stop destination for all things festive! Whether you're looking for unique gifts, seasonal decor, or special ways to honor your loved ones, our shop is brimming with treasures to make your holidays unforgettable.

🎁 Explore Our Holiday Merchandise
Our shelves are stocked with stunning holiday giftware, from charming ornaments to elegant candleholders. Add warmth to your home with our selection of holiday decor or find the perfect keepsake for someone special.

🎄 Save Big at Our 50% Off Holiday Tree
Don’t miss our special 50% off holiday tree, where you can find incredible deals on select Christmas items. Whether you're looking for something to complete your holiday look or gifts that wow, there’s something for everyone.

🌹 Holiday Cemetery Saddles
Honor your loved ones this season with beautifully crafted holiday cemetery saddles. These thoughtful arrangements are designed to bring comfort and beauty to cherished memories during this special time of year.

🌼 New silk arrangemtns
Want an arrangement that lasts forever? Come check out our holiday silk arrangements. New designs Our 2025 calendars are in, stop by the store and pick one up. No purchase necessary!

📅 Free 2025 Calendar
Our 2025 calendars are in, stop by the store and pick one up. No purchase necessary!

✨ More to Browse
As always, our store is filled with even more festive finds, from fresh holiday arrangements to whimsical decorations. There’s no better way to get into the holiday spirit than by exploring the magic in person!

🌸 Holiday DIY Design Classes
Don't forget, this year we still have two holiday design classes in the month of December. The classes are led by one of our professional designers and you are led through creating a stunning holiday arrangement you can create and take home! Cost is $75, all materials and instruction are included. Classes are offered December 8 and December 22 from 2-4pm.

Visit Us Today!
Stop by Gillespie Florists to shop, browse, and experience the joy of the holidays. Our friendly team is here to help you find exactly what you need to make your season merry and bright.

📍 Location: Gillespie Florists, 9255 W 10th Street, Indianapolis, IN 46234
🕒 Hours: Monday - Saturday 8-6pm, Sunday 11-3

Let us help you create memories that will last a lifetime. We can't wait to see you soon!

SHOP FLOWERS NOW

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Topics: Holidays, Seasonal, Sales, Gillespie Florists, Indianapolis, Shopping local, small business, local florist, Real Local Florist, design classes, silk flowers sale, Flowers and gifts, DIY Flowers, Christmas Gifts, Christmas, sale

Chill Out, Winter! 5 Fun Ways to Beat the Cold Weather Blues

Posted by Mon, Jan 15, 2024 @ 02:50 PM

20230715_152752_0000 Brrr, winter's here, and while the temperatures may be dropping, our spirits don't have to! Say goodbye to the cold weather blues with these silly and unconventional ways to keep warm and have a blast. Grab your cozy blankets and let's turn the chill into thrills!

The Socks of Champions 🧦 Let's start from the ground up – literally! Pull out the most outrageously colorful and fuzzy socks you can find. The brighter, the better! Not only will your tootsies be toasty warm, but you'll also be spreading good vibes everywhere you go. Bonus points for mismatched socks – because who needs to conform to the sock establishment anyway?

Hot Chocolate Olympics ☕ Move over, regular hot chocolate – it's time for the Hot Chocolate Olympics! Experiment with different flavors, toppings, and even go wild with a marshmallow tower competition. Invite friends and family to join the fun, and may the best cup of cocoa win. It's a sweet way to warm up from the inside out!

DIY Blanket Fort Extravaganza 🏰 Why settle for a regular blanket when you can have a blanket fort palace? Channel your inner architect and build the coziest fort imaginable. Fill it with pillows, fairy lights, and your favorite snacks. Whether you're binge-watching a series or reading a good book, your blanket fort is sure to become your winter haven.

Dance Party Heating System 💃 Crank up the tunes and turn your living room into a dance floor! Not only will you be generating your own body heat, but you'll also have a blast doing it. Pick your favorite dance jams, gather the family or invite friends over, and dance away the winter chill. Who says exercise can't be a dance party?

Winter Wonderland Photo Scavenger Hunt 📷 Turn a chilly day into a picture-perfect adventure! Create a winter-themed photo scavenger hunt checklist and explore your neighborhood or a nearby park. Capture the beauty of frosty landscapes, snow-covered trees, or even adorable winter critters. Share your masterpieces on social media and turn your winter day into a virtual gallery.

❄️ Winter may be in full swing, but that doesn't mean we can't have a blast! Whether you're dancing the cold away or building a blanket fort, remember: the best way to beat the chill is with laughter, creativity, and a whole lot of warmth from the inside out! Stay cozy, friends!

Valentine's Day is Wednesday, February 14th. See below for some of our Valentine's Day specials!

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Topics: Holidays, Seasonal, Gillespie Florists, Indianapolis, Valentines Day flowers Indianapolis, Valentine's Day flowers, small business, Real Local Florist

Customer Service With A Smile: The Human Connection

Posted by Tue, Nov 26, 2013 @ 10:22 AM

kprofile_Badge-01-01 "Beep beep beep, bomp bomp boop, beep bo bip BEEEP"

"Hello…Welcome to the automated customer service center. We will now give you 5 options to choose from to get to the next level of service, please select now…."

"BEEP"

"Thank you for choosing, now please state what service you need using 1 word clearly spoken"

"Representative"

"Sorry..I didn't get that. Please repeat"

"Service"

"That is not an option, Please try again"

"A live person"

"...Could you repeat please?"

"Operator"

"I'm sorry, if you would like to speak to a customer service representative, please press 0 now"

"THWOMP"….that was my head…on my desk.

There are usually 2 outcomes from a customer service experience such as this one. I rejoice in having the patience to survive the time-sucking gauntlet of robot-lady voices to the final goal of reaching a live person, OR, I'm mad as a hatter for having to explain my question once reaching a live person after selecting 20 options to get to the one who should KNOW why i am calling in the first place!

SarahCustomerService

Technology is a wonderful thing which can streamline daily processes; it is also the root all of evil for people who just want to talk to somebody! Consider this interaction after picking up the phone and dialing another 10 numbers...

"Beep beep" "beep beep"

"Gillespie Florists this is Sarah, how may I help you?"

(oh you had me at hello, you're human right off the bat)

Speaking to someone directly makes things better immediately. You are not waiting 10 minutes to reach an individual, you pick up the phone and tadah! There they are! Granted you might have to listen to some interlude music but you're 1 person from your destination instead of playing 20 questions with the robot lady. I don't know about you but given the choice, I choose a human. Now why would this be important? To me, that's part of great customer service, which is one of many advantages of working with small businesses and shopping local.

Customer service is important to the survival of small companies because lets face it, given the choice if you have a bad experience with a company, do you want to return with your business? Give them your hard earned money to feel like another drop in the bucket, an expendable customer? Um...not me and hopefully not you either! How does a business keep you coming back but through quality, price, and great customer service? I want to go where everyone knows my name (well...that's a long shot) but where I can walk in the door and am greeted with a friendly hello, perhaps see a friend, and start shopping, or getting seated for a meal.

My little family doesn't do a great deal of shopping, however we do have 1 meal out a week on a Saturday or Sunday afternoon. There are about 6 restaurants on our rotation and they are all local, small restaurants. Sure we will hit up a food chain once in a blue moon but the majority of the time, I like the little places for a number of reasons.

1. Great food

2. Good price for the great food

3. Longest wait time is usually 10 minutes ( in kid time, that's 2 hours)

4. Friendly staff

5. Great service

We have been going to these restaurants for years. I love the fact we can go in and see familiar faces. We can sit down and the guy who preps the table and pours the water automatically gives us an empty styrofoam cup for our youngest because he remembers our routine. Another favorite place, we don't need to say "booth seating with a high chair please". We walk in the door, they smile and wave us on back with a high chair in tow. It's the little things which make a big difference. Scratch that, it's the PEOPLE who make the difference, and they are the reason why we return to those places and spend the time and money that we do there.

Something to think about as Small Business Saturday approaches towards the end of November every year. What stands out in your shopping experience? Is the the percentage off price tag or the person making friendly small talk as your purchases are rang up. The waiter who smiles and asks a follow up question to your 6 year old when he blurts out what he learned about pilgrims yesterday?

Or maybe you just happen to visit your local florist, perhaps Gillespie Florists, having no clue what you need but by golly, you have GOT to get something for your mothers holiday dinner tomorrow.

Walk in the door and be greeted with a smile and friendly staff looking forward to helping you out, or pick up the phone and chat with someone who can help find the perfect bouquet. Little things make a big difference. And a little less time conversing with robot-lady doesn't hurt either.

Click here or come on by our location off 10th & Raceway to see what we have to offer in celebration of Small Business Saturday! We are proud and ready to serve you!

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