“Well, that’s what you get….”
That was the response given by the package delivery person to the patient at St. Francis Hospital in Beech Grove, Indiana when he observed the broken pottery pictured here.
Upon receipt of their package, the patient insisted the parcel carrier make a notation of the broken container. However, the patient must have felt unsure of the outcome of his complaint because I received a call from him claiming that the dish garden (planter) he received from Gillespie Florists was broken.
While on the phone with the patient, I put in and order for a replacement of this planter; not knowing at the time it was not our product. I noticed during the call that indeed an order was placed by one of our corporate clients. When our driver arrived there to replace it, I received another phone call from my driver. Although our dish garden was in the room, with the yellow daisies and ribbon in a wicker basket as described by a member of our design staff on the order, the patient insisted that the planter in a broken ceramic container wrapped tightly in saran wrap complete with a black and gold card was ours! Because an order had been placed by our client and I had already committed to the replacement of the product (even though it wasn’t our product), I instructed my delivery person to leave the replacement planter and return to the store with the damaged product from the drop ship florist.
Whether you are a florist doing business with a “drop ship” program as this was, or a consumer looking for convenience, value, savings, or responding to incessant pop-ups or radio ads instead of using a traditional florist, you will most likely experience a feeling of:
“Well, that’s what you get…”
If you want to send something special to a loved one, be sure to call your local florist. Your local florist will work hard to earn your confidence and will add the personal touch no drop shipped product ever could.
Gillespie Florists always adds a personal touch to each design. Click below to see our custom products!
